Support

Support channels for questions, purchases, subscriptions, privacy, and account deletion.

Updated on: May 21, 2026

Contact

• Email: support@magnusengineering.tech
• Privacy requests: privacy@magnusengineering.tech

Response time

Our initial support goal is to respond to requests within 3 business days.

Purchases and subscription

• iOS: users should manage or cancel through Apple ID under Subscriptions.
• Android: users should manage or cancel through Google Play under Payments and subscriptions.
• The app offers purchase restoration on the Pro Plan screen.

Privacy requests

Users can delete the account in the app under Profile > Account, purchases and documents > Delete account. Requests for access, correction, export, and deletion can also be sent to the privacy email with the account email used in the app.